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Your Account, Our Rules

When you open an account with us, these Terms and Conditions form the agreement between you and liontogel.

Deposits & WithdrawalsAccount Security & AccessGameplay & Payout RulesSupport & Dispute Resolution
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liontogel Your Account, Our Rules
REACH OUR TEAM

How to Contact Us About These Terms

Email Support Send questions about your account terms, dispute requests or policy clarification to [email protected]. We respond within 24 hours on business days.
Live Chat Open the chat icon in your account lobby. Our team is available 08:00 to 22:00 WIB daily to explain terms, help with account access or resolve disputes on the spot.
Account Settings Access your account agreement, data retention choices and contact preferences directly from Settings > Legal. You can request a copy of our full terms or ask for data deletion there.
HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

Data Retention & Deletion

We keep your account data, deposit history and withdrawal records for seven years to meet regulatory requirements and resolve disputes fairly. Request deletion of non-essential data anytime via [email protected].

Account Access & Verification

Your login credentials are encrypted end-to-end. We verify your identity during registration using your DANA, OVO, GoPay or QRIS deposit method. If access is lost, we confirm your identity before restoring it.

Cookie & Tracking Policy

We use cookies to remember your login, track gameplay session length and prevent fraud. You can clear cookies anytime in your browser; you'll be asked to log in again but your account and balance remain intact.

Dispute Resolution Process

If you dispute a transaction or payout, email [email protected] with your account ID, game round number and details. We investigate within five business days and respond with findings and remedy if applicable.

Withdrawal Verification

All withdrawals are verified against your registered deposit method before processing. Verification takes up to 48 hours; once approved, funds transfer within two business days via DANA, OVO, GoPay, QRIS or bank account.

Right to Request Changes

You can update your registered deposit method, contact details and gameplay preferences in Account Settings anytime. Contact [email protected] to request changes to your account terms or request a policy exception where applicable.

Questions About liontogel Terms and Conditions

Withdrawals must go to the same method you used to deposit for security and compliance. If you deposited via DANA but now use OVO, our team will contact you to verify the change before processing. Switch your registered payment method in Account Settings first, then request withdrawal.

Verified withdrawals are processed within two business days. Verification takes up to 48 hours depending on your chosen method — DANA, OVO and GoPay usually verify faster than bank transfers. You'll see the status update in your Withdrawals history in real time.

Any active promotion details appear in the Promo section of your account. Specific bonus conditions — playthrough requirements, game restrictions or time limits — are shown when you view each offer. Terms apply to that promotion only and don't override your account agreement.

We close accounts only if we detect breach of terms, such as duplicate accounts, fraud, or gameplay from a restricted region. If this happens, we notify you via email and your registered phone number. You can appeal the decision within 30 days by emailing [email protected] with details.

Your balance remains in your account indefinitely; we do not charge inactivity fees. However, if your account is closed due to breach of terms, any balance may be forfeited. Check your Terms and Conditions in Account Settings under the Inactivity clause for your region's specific rules.

We notify you by email and in-app message whenever we update these terms. You can also check the version history in Account Settings > Legal Documents. Material changes take effect 30 days after notification unless you close your account sooner to opt out.

Contact [email protected] with your account ID, transaction date and amount. Our team investigates within five business days. If an error is found, we correct it and add the difference to your account, or refund it to your original deposit method if applicable.

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